![]() Try the headset on a different computer to further isolate the issue. Visit Razer Support and search for headset pairing utility then follow through with the provided step-by-step guide. Right-click on the Razer headset and select “Uninstall device”.įor wireless headsets, re-pair the headset using the appropriate pairing utility.If the headset works without Synapse, do a clean reinstall of Synapse, see How to perform a clean re-installation of Razer Synapse 3 & 2.0 on Windows. Right-click the Razer Synapse icon found in the system tray then select "Exit Synapse". ![]() If the headset is working properly on a different device, the issue could be due to a defective computer or device audio port.įor wireless headsets, ensure that the device is operated within the maximum wireless range and there are no other devices that may cause interference.Įnsure that the device is plugged in directly to a PC and not a USB hub.ĭisable Synapse 3. The drivers are automatically installed on the computer after a restart.
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